Terms & Conditions

1. In these conditions of Sale, Southwest Trade Frames Ltd, is referred to as ‘the Company’. They do not affect the statutory rights of the consumer. The “Customer” means the person, firm or company from whom an order is accepted by the Company. “Goods” means goods or services which are subject of such an order be it placed verbally or in writing.
2. The entire terms and conditions of this contract are contained in this document, and no oral or written representations shall bind the Company unless confirmed in writing and signed by a partner of the Company.
3. (a) This contract is accepted by the Company subject to a final survey by the Company’s Surveyor, which will be carried out during daylight hours. When the final survey has been carried out the Company unconditionally reserves the right to cancel the contract whereupon any deposit will be refunded.
   (b) Unless cancelled in accordance with clause (a) this contract is legally binding upon the customer.
   (c) The customer may cancel the order without penalty during the cooling off period which shall run for fourteen days from midnight on the day on which the order was signed by the customer (Not inc Sundays or Bank Holidays) where contracts are negotiated away from the business premises. Any cancellations must be given in writing by either party. You may be required to pay for Goods/Services supplied if the performance of the contract has already begun prior to expiry of the Cancellation period.
4. Orders are individually manufactured, any Goods not used in the intended location in the Customers premises cannot be credited against the contract price.
5. Quotations and delivery estimates are given, and orders accepted in good faith based on materials and labour being normally available. In the event of supplies of labour being adversely affected by strikes, lock outs or any other disruptions or contingencies beyond the Company’s control, the Company shall not be held responsible for delays, breaches of contract or for any other loss of liability incurred by the customer through delayed or non-delivery.
6. (a) Demonstration windows, doors and other products are used to demonstrate the working of a typical product and its composition. The windows or other products detailed in the schedule attached will be manufactured and installed by the Company using such manner and materials as considered suitable and pursuant to the Company’s policy of continuous improvement to its products, it reserves the right to make any necessary modification in designs, specifications or composition.
   (b)The Company further reserves the right to make any modification in design, specification, composition or installation to existing products which it may consider necessary or desirable following an inspection by one of its authorised employees. Such modification (and change (if any) therefore) shall be made at the absolute discretion of the Company pursuant to its aftersales service and shall in no way be taken to be an admission by the Company of any defect in the product or of liability therefore, if the Company intends to charge the customer for any such proposed modification, such change shall be agreed with the customer in advance.

(c) The customer hereby acknowledges that the items and diagrams in this contract have been checked and are correct. Risk shall pass to the customer when Goods have been installed by the Company. No other work will be carried out unless specified on the quote.

7. (a)The Company guarantees for 10 Years if the customer remains in ownership of the installation address to replace or repair any product which proves defective due to yellowing, faulty workmanship, faulty materials, or corrosion.
   (b)The guarantees contained in this paragraph cover defective materials and workmanship where such defect has been notified to the Company within ten years of the date of installation. The guarantee does not cover accidental damage. The guarantee will be immediately invalidated should anyone other than the Company’s approved representatives carry out the work.
8. Although double glazed units normally reduce condensation on glass, there can be variations in different types of property. The Company does not claim or guarantee that its products eliminate or even reduce incidence of condensation. All glass used is the best obtainable, but because glass manufacturers will not guarantee against minor imperfections inherent in the handling and processing, neither can we.
9. Whilst the Company takes all reasonable steps to preserve the appearance of all chrome, brassware and leadware used in it products, by their nature chrome, brass and lead will tarnish when exposed to the atmosphere. The Company’s guarantee does not, therefore, extend to cover chrome, brass or leadware. The Company strongly recommends that the customer regularly maintains such fittings by cleaning and polishing to reduce as far as possible, the effect of tarnishing.
10. Conservatory and porch base sizes are external measurements and may be subject to subterranean problems, ie pipes, drains, sewers, movement etc. Price variations may apply if any of the above are encountered. Any history of ground problems or subsidence must be detailed to the Company Surveyor if known. The Company does not undertake responsibility for any planning permission or building reg’s approval that may be necessary unless previously agreed.
11. All reasonable care will be taken but the Company shall not be under any responsibility for damage to internal or external decoration caused by the installation. All work will be made good as necessary but this does not include wallpapering or painting.
12. The contract price does not include for the repair or replacement of any rotten timber, defective lintels, hidden services or hazardous materials such as asbestos found during the course of carrying out the works or for the repair otherwise of any structural defects unless work is specified in the schedule of work on the quote. Any such work found to be necessary will be brought to the attention of the Customer and will be subject to a separate quotation.
13. The Customer will provide the free use of a reasonable amount of water and electricity.
14. If existing alarm contacts can be relocated onto the new frames without damage, this may be carried out as a free customer service. However, the Company will not be held responsible for any damage to your system or loss resulting from an alarm failure and it is the customers responsibility to check their system after installation at their own expense. The area worked on must be clear prior to installation & blinds & curtains removed, the Company do not fit back.
15. (a)The Company does not undertake to move services, fixtures or fittings which are ancillary to the basic structure of the property, e.g radiators, pipes, electricity, telephone or television cables and the Customer shall remove all household fixtures, including curtains, nets and blinds, before the installation is due to commence.
16. The Company does not take any responsibility for damage caused to any of the above if not removed by the customer whilst work is executed. The Company reserves the right to charge for wasted time if it is unable to carry out works due to site specific restrictions/conditions.
17. No undertaking can be given that the Customer’s existing doors, windows and/or frames can be removed so as to be fit for re-use or any other purpose and they will be removed from site and disposed of unless the Customer instructs the installer to leave them. Every effort will be made to protect and clean working areas as best as practicable, but the Company cannot be held responsible for small fragments / splinters / particles, which may present.
18. Delivery, Installation and building work is subject to many variables. Whilst the Company shall make every effort to start and finish jobs on the agreed dates, no guarantee of this can be given. The delivery or installation period quoted is that anticipated at the time of the order and will be improved upon if possible. However, the Company will not be responsible for any delay in the delivery or installation caused by strikes/ lock outs or any other circumstances beyond the Company’s control.
19. A 50% deposit is due to the Company to secure an order, and the full balance is payable on completion of the work. The customer shall not be entitled to by reason of any alleged minor defect to withhold more than a proportionate amount of the sum due. The guarantee referred to above shall be null and void if the full price is not paid on the due date. All goods shall remain the property of the Company until paid for in full by the customer.
20. Any payment made prior to the completion of the installation is, by way, of deposit and that in circumstances where the customer does not proceed with the contract such payment will only be refunded at the discretion of the Company.
21. It should clearly be understood that no alteration or cancellation of the order, if signed by the Customer “subject to Building Society / Bank / Finance Company approval” can be made, unless written confirmation of the refusal of finance received from the Building society / Bank / Finance Company concerned is provided to the Company. At that time, this contract will be deemed null and void and any deposit which has been paid will be returned to the Customer.
22. VAT at the current rate will be included for all quotes and invoices.
23. Care of your investment Upvc windows and doors require only an occasional wipe down to maintain pristine appearance and occasional lubrication of locks and hinges. Use non-alkaline detergent and warm water with a soft cloth or sponge. Never use abrasive cleaners, alkalis, strong acids, etc. We recommend cleaning to be carried out every three months obviously depending on local conditions.
24. By placing any order, you are accepting the Terms & Conditions of Southwest Trade Frames Ltd.

A Large print copy of our ‘small print’ is available on request.